The Role
The Senior Therapist will be part of Waterbeach team and will report to the Waterbeach Treatments Coordinator.
About Us
Goodwood is a quintessentially English estate, set in 12,000 acres of rolling West Sussex countryside. Rooted in our heritage, we deliver extraordinary and engaging experiences in modern and authentic ways. But what really sets us apart is our people. It is their passion, enthusiasm and belief in the many things we do that makes Goodwood the unique place it is.
Passionate People
It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like Goodwood. We look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for Goodwood to be ‘the home of exceptional experiences’.
Our Values
The Real Thing Derring-Do Obsession for Perfection Sheer Love of Life
Always inspired by Goodwood’s heritage
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Daring to surprise and delight
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Striving to do things even better
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Sharing our infectious enthusiasm
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Responsible for the training and development of all Therapists to ensure that an outstanding treatment journey is in place for all customers. Ownership of day to day responsibilities and standards in the Waterbeach.
Key Responsibilities
- Inspire and motivate the Waterbeach team ensuring service is personal and memorable. Ensure that guests need are anticipated and requests followed up in a timely manner and strive for consistency.
- Ensure clear communication within The Waterbeach between the team and users
- Be fully conversant with and adhere to hotel standards of operation and departmental procedures
- Takes responsibility for the development of self and others through training and inductions. Responsible for training all therapists in relation to relevant product houses
- Be responsible for reporting any maintenance issues that arise to the Assistant Health Club & Spa Manager or to Repairs and Maintenance Department
- Ensure that cleanliness standards are met in The Waterbeach and that consumables are always available with any issues being dealt with immediately
- To assist in supporting corporate functions, group bookings and marketing events for both The Waterbeach and the Goodwood Estate.
- The role requires the individual to be on call and deputize when the Assistant Health Club & Spa Manager is absent
- Responsible for day to day operations ensuring targets set by the Assistant Health Club & Spa Manager are upheld and the team are aware.
- Demonstrate strong product/treatment knowledge and pro-actively promote safe working practices
- To hold regular 121s with team on a monthly basis
- To assist with stocktake with the Assistant Health Club & Spa Manager
- To conduct daily briefings to the team to ensure all aspects of the days business is covered
Qualities You Will Possess
- Passion for what you do
- Positive and friendly with a “can do attitude”
- Attention to detail
- Ability to prioritise and organise
- Proactive
- Take responsibility for yourself
- Confident to make decisions and to stand by them
- Good negotiation and influencing skills
- Excellent communicator
- A sense of fun!
- NVQ Level 3 or equivalent in Beauty Therapy (including electrical qualification)
- A proven track record delivering great customer service is essential
- Experience in working in either a salon or spa environment
- Experience of working to retail targets
- Ability to create and maintain relationships to encourage repeat clients
- Product house training from Jessica, Elemis or Elemental Herbology is desirable but full training will be provided
- Competent with IT systems, including Microsoft Office, email and diary management systems
- Fluent in spoken and written English
- Flexibility to be able to work evenings and weekends as per the needs of the business
- Be well presented at all times
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