About West Dean

West Dean is internationally recognised as a centre of excellence for art, design, craft, and conservation education.  The work of staff and students, frequently rooted in traditional skills, is both innovative and world leading.

Our programmes are delivered across two sites in the UK:  West Dean, the idyllic Grade II listed rural campus in the stunning South Downs near Chichester (West Sussex), and our new, prestigious Bloomsbury site in the heart of London.  These inspiring locations provide the ideal environment in which students can work across disciplines and forge exciting new collaborations. 

We are making bold and ambitious moves as an organisation with the expansion of our portfolio, the redevelopment of our estate and our strategic push on diversity and sustainability. 

About the Role & the Person

Due to an internal promotion, we have an exciting opportunity for a friendly and professional Bookings Administrator to join our vibrant community at West Dean. 

As a Bookings Administrator, you will handle incoming bookings and enquiries, primarily for our wide array of creative short courses, as well as accommodation.  You may be the first point of contact for our guests, so the ability to deliver excellent customer service, whilst maximising bookings and ensuring effective administration is essential.

The ideal candidate will have previous experience in customer services and administration, have excellent communication skills, with a positive and solutions focused approach.

The role is predominantly telephone based, working as part of a fantastic team, and there may be opportunity for hybrid-homeworking (following successful probation period).

This is an exciting opportunity to become an integral part of a dynamic team within a prestigious educational institution.  Full details of the role are found in the Job Description.

Hours & Location
 
The role is based at West Dean, the idyllic Grade II listed rural campus in the stunning South Downs near Chichester (West Sussex).

This role can be either 21 or 28 hours per week to be worked over 3 or 4 days, between Monday – Friday, 09.00 – 17.00. including the occasional Saturday on a Rota basis.

General Terms & Conditions

Hours / Salary	21 hours per week / 3 days / £13,104.00 per annum (0.6FTE) Or:          28 hours per week / 4 days / £17,472.00 per annum (0.8FTE) Between Monday – Friday, 09.00 – 17.00 including the occasional Saturday on a rota basis.
Benefits:	* Annual leave – 33 days (inc bank holidays) per annum (pro-rata for part time) * Generous contributory pension scheme, matching from 4% to 7.5% * Company Sick Pay * Employee Assistance Programme * Mental Health First Aiders * Cycle to work scheme * Free entry to West Dean Gardens * Complimentary staff access to events * Discounts on retail goods in our two shops * Free and discounted places on short courses at West Dean College * Free use of West Dean College facilities including swimming pool, library, and tennis courts * Subsidised bed and breakfast rates * Discounts on event hire and food and beverage charges * Free on-site parking

How to Apply

If you are passionate about providing exceptional service, fostering a warm and inclusive environment, and being part of a dynamic team in a vibrant setting, we encourage you to apply for this exciting opportunity.

• Please view the Bookings Administrator Job Pack April 24 document (opens in a pop up)