25 July 2017 

Interview date: 07 August 2017 

An exciting opportunity has arisen within the Information Services (IS) Department for a full-time Service Delivery Specialist.

Information Services is responsible for providing all IT services across the University.  The department follows an ethos of service excellence and we use the ITIL framework to ensure that we meet our exacting standards. 

Working as part of Student Service Delivery (SSD), the Service Delivery Specialist will provide all levels of specialist IT help to students having problems using IS services. The post holder will give 1st level (telephone and email), 2nd level (on-site) and some 3rd level specialist IT support directly to customers within the University. 

They will also be expected to undertake Service Management (operational & provide strategic support), assist in maintaining IS/SSD front line services (such as laptop lockers, interactive information points, open access areas, IT rooms, halls) and help support the virtual servers that run these services.

The post holder will also have an opportunity to work on various leading University wide IT projects. 

The successful applicant will have excellent customer service skills and experience working within a strong customer focused environment.