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Bond Williams Professional Recruitment are proudly working in partnership with a Prestigious local organisation, to recruit a Service Delivery Manager for their expanding team.
This varied role requires the successful candidate to have significant Service Delivery experience, gained through working in a Technical or outsourced delivery environment.
The key responsibilities will be centred around Service Delivery, Supplier relationship management, Customer facing interaction, service delivery and process management.
Duties will be include:
- KPI and SLA management
- Customer interaction - both over the telephone and face to face
- Service Delivery reporting to ensure the overall commitment to delivery of outsourced solutions
- Project Management
For more information about this role or to discuss the job specification in more detail, please feel free to contact Joy Bruce in the Office and Commercial team at Bond Williams Professional Recruitment.
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