HR Administrator - 6 month FTC - Poole Bond Williams are delighted to be working with a leading engineering and technology organisation, who have established an enviable reputation for being a global leader in their field. As HR Administrator you will be the first point of contact employees within the business have when contacting HR. You will assist them by answering calls into the HR department, advising on HR policy issues and responding to requests. This is a busy environment, where you will be supported by a great team and an industry leading training program. To be successful in this role, you must be comfortable responding to a high number of queries and ideally have experience working in a contact centre environment. This is an initial 6 month fixed term contract. Responsibilities: ·To provide a professional and consistent first line support to users on all rules based queries, including contract issues, policies, procedures and processes and other areas. To own the relationship & query between the enquirer and HR and to educate the enquirer on the benefits of self service through the Employee Services Portal / Self Service Tools as and when available. ·To provide first line HR assistance to users via the call handling system, e-mail, and LiveChat. To fulfill commodity queries and transactions immediately, advise on rules based HR issues, forward cases for more complex requests or enquiries. ·Provide professional and courteous service while ensuring problem resolution and customer satisfaction. Deliver and promote superior service in handling problems and complaints. ·Promote strong service delivery ethos within HR and to 'own' the relationship & query between the caller and HR. ·Participate in departmental training activities including training programmes in support of new technologies, procedures and customer service initiatives and enhancements. ·To be the point of call for technical guidance to other team members and the wider operation and to coach and mentor new team members on the call handling application. ·To perform other duties as assigned by the team leader or manager as and when required. ·Contribute to continuous improvement processes in order to improve the quality of service provided and the individual customer experience. As a valued member of the HR team you will be entitled to a comprehensive reward package which includes a competitive basic salary, generous holiday allowance and pension.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency