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The Data Scientist role is responsible for providing data driven analysis and insight to aid in the pursuit of radical and transformative customer engagement within the customer support industry.
The Data Scientist is responsible for using and analysing data models for use in application and process improvements. The data scientist will work with a variety of data and possess the skills to analyze data models using statistical analysis methodologies, and be able to visualize and communicate findings in creative and appropriate ways.
Analyse algorithms in Machine Learning Core for use in applications
Analyse and interpret quantitative data and design statistical models for researching problems or questions
Designing data collection tools in conjunction with the Engineering team as required
Experience in using data visualization techniques, such as charts and graphs, to illustrate the results and make them understandable to the stakeholders and customers Supports the effective training of the machine learning core by ensuring that data is captured in the right way, and entered into the core in the right way
Provides accurate meaningful feedback (based on statistical analysis) to both Engineering and IQ analysts to help improve the effectiveness of the solution
Understand how the algorithm and machine learning work, and can recommend technical and procedure improvements
Act as the 'truth in the room' when discussing the cleanness of the data vs. the effectiveness of the model
Supports each new Agent IQ or Virtual Agent implementation to ensure they are setup in the right way
Educates the IQ analysts on how to train and maintain the machine learning core
Find answers to customer experience problems through the scientific analysis of data
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
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