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Senior Trainer - £25-28k + bonus - Poole
My client is a leading local employer who are investing in their training function to ensure a first class delivery is maintained. You will deliver classroom training, assess training needs and contribute to the implementation of training strategy for call centre and other corporate audiences.
Key accountabilities will include :-
Accountabilities:
• Conduct new-hire, continuing education, business initiative, process improvement training
• Facilitate leadership training & education for frontline supervisors and operational support staff
• Coaches and mentors new employees to enhance skill development
• Analyse learning needs and assess training effectiveness
• Participates in activities designed to improve customer satisfaction and business performance
• Uses consulting skills and business acumen to deliver the correct learning intervention for any given audience
• Contributes to training curriculum based on classroom experience and provides feedback through established organisational processes
The ideal candidate will have the following :-
• Good knowledge of technical products
• Excellent oral and written communication skills
• Exceptional presentation skills
• Strong teamwork and interpersonal skills and demonstrated ability to motivate, coach and provide feedback to employees/teams
There is an attractive benefits package and career progression opportunity for the right candidate Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
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